Terms & Conditions

Privacy Policy
 

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Sample policy
 

We understand that our clients require samples in order to close a deal.
  • - A sample of your choice may be purchased.
  • - Samples may not be returned for credit.
  • - All sample orders must be paid for in full prior to collection or dispatch.

Branding
 

  • - Please email your artwork to angela@mukasepromotions.co.za if any.
  • - Please approve your artwork / layouts over email.
  • - Mukase Promotions cannot take responsibility for non-delivery of orders if layout approval and payment is not received.
  • - Branding will only commence the day after artwork is approved and full payment has been received.
  • - Delivery lead-times are in effect the day after artwork approval and full payment has been received.
  • - Amendments made to layouts will result in a delay to the delivery date. Should you require changes, we will issue a new layout for final proofing, before production commences.
  • - Our website is available 24/7 and is the fastest and most convenient way to check stock availability, prices, product information as well as place your orders.

TIPS TO HELP YOU PREPARE YOUR ARTWORK
 

  • - All fonts must be converted to curves to avoid font substitutions.
  • - Please include font and size if typesetting is requested.
  • - Artwork for multi-colour imprints should be sent as a colour separated file (exceptions: digital printing).
  • - Formats we do not accept: Word files, .gif, .jpeg (under 600dpi), Power Point.
  • - Please forward the electronic artwork directly to angela@mukasepromotions.co.za
  • - Upon written approval of layouts please confirm that we have received your signoff.
  • - Mukase Promotions cannot take responsibility for non-delivery of orders if layout approval is not received.
  • - Branding will only commence once full payment for stock and branding has been received (where a client is not on payment terms) and artwork has been approved.
  • - Mukase Promotions cannot take responsibility for missed deadlines if payment has not been confirmed.
  • - For fast clearing of orders please e-mail angela@mukasepromotions.co.za
  • - Reminders will be sent if we require either approval or payment from you before commencing a job. If you have paid for and approved the order and are still receiving these reminders, please contact us directly to ensure that we have received all the relevant information.
  • - Amendments made to proofs will result in a delay to delivery date. Should you require changes, we will issue a new layout for final proofing before production commences.

ARTWORK FEES:
 

  • - Artwork received in the correct format will not be charged for.
  • - Artwork received in an incorrect format will attract a redrawing fee of R350 excl VAT. This will accommodate three changes, thereafter additional changes will be charged for at R100.00 ex VAT, per change.
  • - Branding cancelled after layouts have been generated will be charged for at R100 excl VAT per layout created.

General
 

  • - Once stock has been collected from / delivered by Mukase Promotions, we have no control over it.
  • - As such we do not accept responsibility for any damages or shortages not reported within 24 hours.
  • - Returns on memory sticks, food items and personal care / pamper products will not be accepted.

Mukase Promotions cannot accept returns on incorrect items which have already been branded regardless of whether it’s Mukase Promotions fault or not.

 
  • - In the case of stock being sent by courier to regions outside of Johannesburg (i.e. Durban, Cape Town etc), clients have 72 hours from the time of collection by courier, to report missing or damaged items. No claims will be entertained thereafter.
  • - Once an order for memory sticks has been collected from us, we unfortunately cannot accept a return on it.
  • - We do not accept returns on discontinued and clearance items.
  • - We do not accept returns or changes to orders for items that need to be assembled or consolidated – e.g. GF-AM-650-B and set items.
  • - The ETA (estimated time of arrival) dates indicated for stock are updated regularly but due to unforeseen supplier, shipping or customs delays, these dates cannot be guaranteed.
  • - Day 1 of branding is the day after receipt of both artwork approval and payment (COD clients).
  • - Lead times exclude weekends, South-African public holidays and Mukase Promotions annual shutdown period.
  • - In terms of public health regulations, identified essential products are prohibited for return or exchange due to strict health controls.
  • - Colours of actual products may vary slightly from the colours shown in the catalogues and on the website. Please request a sample for accurate colour-checking purposes.
  • - All product sizes have been indicated in centimetres. Sizes may vary slightly from those provided.
  • - Product images may vary slightly from actual products due to inherent limitations in photography, film separation and printing.
  • - We have endeavoured to ensure that the details in the catalogues and on the website are accurate, however due to the volume of information, mistakes might have crept in. Should you have questions or uncertainties regarding information or products please liaise with us or view a sample for confirmation prior to placing your order. We cannot be held liable for any mistakes made or costs incurred based on incorrect information displayed in the catalogues or on the website.
  • - The artwork designs and trademarks imprinted on the products displayed are reproduced only as examples of the type of quality of branded products available. They are not intended to represent that the products are either endorsed by or produced for the owners of the artwork, design or trademark.

PAYMENT
 

  • - We do not accept cash payments as we are an online based company.
  • - We accept Mastercard / Visa and Debit cards.
  • - We encourage online payments, via the payment portal. For your convenience, EFT’s can also be made. Bank details will be on Quote/Invoices. Stock will only be released once proof of payment has been received and reflects in our bank account. Please ensure payment is made to the correct bank account to have your order processed without delay. Payments received from countries outside SA take between 4 - 7 working days to clear. Orders will only be released once payment has reflected.
  • - For orders over R50 000, COD clients will be required to pay a 50% deposit prior to Mukase Promotions processing an invoice.

Mukase Promotions CANCELLATION POLICY
 

  • - Written and online orders constitute a binding contract and are legally enforceable.
  • - Once an order, exceeding the value of R5000 ex VAT or more, has been emailed or placed online, cancellations prior to collection will be subject to a 15% handling and admin fee.
  • - Any orders not paid for within 10 working days of being placed will be deemed “cancelled”. A 15% handling fee will apply, should the invoice exceed R5000 ex VAT or more.
  • - If layouts are created prior to cancelling an order, a fee of R100 excl VAT will apply per layout, whether we were able to meet your deadline or not. We recommend checking stock availability and estimated lead-times prior to proceeding with any order.
  • - No cancellations will be accepted after final artwork approval has been received.
  • - Once stock of an item that is on special or “reduced to clear” has been collected no returns will be accepted, unless said stock is faulty.
  • - Cancellation fees need to be paid before further orders are processed.
  • - Stock returns are to be returned at your own expense.

DELIVERY SERVICE:
 

  • - Orders will only be delivered once all invoices/orders are completed and ready for dispatch.
  • - COD clients: branded orders that include delivery on the invoice will only proceed once the invoice is paid in full (including the delivery cost) and all job cards are approved.
  • - In cases where the delivery invoice is separate to the invoice/s being delivered, delivery will only take place once the delivery invoice is paid in full and the order/s being delivered are ready for collection.
  • - Should you require a guaranteed delivery date, please book your delivery accordingly, bearing in mind the total lead-time for the invoice/s you are couriering. Mukase Promotions will not be held responsible should the above delivery times not be met, whether through the fault of Muksase Promotions or the delivery service.
  • - Day 1 of the delivery lead-time is the day after the goods have left our warehouse.
  • - Delivery lead-times are dependent on consignment weight, service selected and destination.
  • - As power banks contain lithium batteries they cannot be overnighted to areas where the overnight service requires that goods be airfreighted.
  • - Branding lead-times exclude delivery lead-times.
  • - Delivery cannot be cancelled once the order/s are on a collection shelf.

DELIVERIES:
 

  • - Durban deliveries require 24 hours from the time of dispatch to arrive at the branch (excluding weekends).
  • - Cape Town deliveries require 48 hours from the time of dispatch to arrive at the branch (excluding weekends).
  • - Port Elizabeth deliveries require 48 hours from the time of dispatch to arrive at the branch (excluding weekends).
  • - Bloemfontein deliveries require 24 hours from the time of dispatch to arrive at the branch (excluding weekends).
  • - Namibia deliveries require 48 hours from the time of dispatch to arrive at the branch (excluding weekends).
  • - Botswana deliveries require 48 hours from the time of dispatch to arrive at the branch (excluding weekends).
  • - Deliveries to Namibia and Botswana are only done for clients residing in these areas. Please contact your Account Manager for more detailed information about deliveries to Namibia and Botswana as they have different VAT implications.
  • - Should you require a guaranteed delivery date, please arrange for your courier to collect the order from Johannesburg. Amrod will not be held responsible should the above delivery times not be met, whether through the fault of Amrod or the courier company.

UNBRANDED BULK ORDERS:
 

  • - Unbranded bulk orders will be dispatched the day after payment has been received. If however your order is ready earlier, we will do our utmost to get it onto that days truck.

BRANDED ORDERS:
 

  • - Branded orders that are due to be completed at 16h30 will be dispatched for delivery the following day.

PAYMENTS:
 

  • - Please send your proof of payment for all orders to angela@mukasepromotions.co.za
  • - Our Account Manager will contact you if any unforeseen issues arise.

PLEASE NOTE:
 

  • - Mukase Promotions will not be held responsible for any unforeseen delays.
  • - Please do not attempt collect. We offer a Delivery Service.

Display Terms and Conditions:
 

  • - Where skins are available for sale as stand-alone items, Mukase Promotions is able to refit skins onto Mukase Promotions-purchased hardware at our Offices. Should a client request that Mukase Promotions refit skins, the return of hardware to us will be for the client’s account. Once complete, Mukase Promotions will send the items back to a client on their account.
  • - Refitting of skins by Mukase Promotions is subject to inspection of the relevant hardware. If the existing hardware is faulty or damaged, Mukase Promotions will not be able to refit skins.
  • - If the client is reskinning hardware themselves it is the client’s responsibility to ensure that the hardware is not faulty or damaged. Mukase Promotions cannot be held liable for skins purchased that cannot be fitted properly due to faulty or damaged hardware.
  • - It is the client’s responsibility to ensure they order the correct skin for the correct display unit.
  • - Reskinning is specifically tailored to fit to Mukase promotions display hardware. We cannot be held responsible for any skins purchased to fit third party hardware.
  • - All artwork must be created in CMYK and Pantone colours must be included as a Pantone solid coated spot within the print file supplied. Please note failing this will result in no colour matching taking place.
  • - Due to the limited colour gamut of various digital CMYK print methods not all Pantone colours can be achieved. We endeavour to match as close as possible and colour variation will take place on different materials, e.g. PVC versus fabric.
  • - Fluorescent and metallic Pantones cannot be matched. Only a tonal representation thereof can be achieved.
  • - Digital Dye Sublimation is not designed for constant, long-term exposure to sunlight.
  • - Overexposure to sunlight will reduce the longevity of the print.
  • - We encourage you to take care of the Display fabric and remove it from direct sunlight at all opportunities.
  • - Display fabrics purchased from Mukase Promotions come with a 3-month limited print fade warranty.

DISPLAY REPAIR POLICY:
 

  • - Display hardware purchased from Mukase Promotions comes with a 3 year limited mechanical repair warranty.
  • - The warranty excludes display hardware that has been mishandled, abused or not used for its intended purpose.
  • - Display hardware that is under warranty and requires repair must be returned to Mukase Promotions at the clients own expense. All broken or damaged parts must be included.

Workwear Terms and Conditions:
 

  • - Manufacture of workwear products only commences on receipt of order and, for COD clients, full payment. Once a sales order is generated your order may not be cancelled or changed.
  • - Conti suits sets are sold according to the industry standard which directs that the pants in the set are 2 sizes smaller than the jacket. Conti suit sets will therefore be sold based on the jacket size, for example, if you place an order for a size 34, the jacket will be a size 34 and the pants size will be a size 30.
  • - Kindly ensure that sizing has been established correctly before placing an order with us as sets will always be sold as per the above.
  • - We will not accept any returns on “unbranded or branded” workwear items that have had tape specially applied as these are not ex-stock items. We will only accept returns on workwear items that are held in stock and readily available.

POPI ACT AGREEMENT AND CONSENT DECLARATION:

WHEREAS IT IS AGREED THAT
 

All parties agree that they will comply with POPI regulations and process all the information and/or personal data in respect of the services being rendered in accordance with the said regulation and only for the purpose of providing the Services set out in the agreement to provide services.
The company (also called the service provider), all the parties to this agreement, the service provider’s employees and the client’s employees and any subsequent party/parties to this agreement acknowledge and confirm that
  • - One or more of the parties to this agreement, will possess and will continue to possess information that may be classified or maybe deemed as private, confidential or as personal information.
  • - Such information may be deemed as the private, confidential or as personal information in so far as it relates to any party to this agreement.
  • - Such information may also be deemed as or considered as private, confidential or as personal information of any third person who may be directly or indirectly associated with this agreement.
Further it is acknowledged and agreed by all parties to this agreement, that such private, confidential or as personal information may have value and such information may or may not be in the public domain. For purposes of rendering services on behalf of the client, the service provider and any party associated with this agreement and/or any subsequent or prior agreement that may have been/will be entered into, irrevocably agree that “confidential information” shall also include inter alia and shall mean inter alia:
  • (a) all information of any party which may or may not be marked “confidential,” “restricted,” “proprietary” or with a similar designation;
  • (b) where applicable, any and all data and business information;
  • (c) where applicable the parties may have access to data and personal and business information regarding clients, employees, third parties and the like including personal information as defined in POPI regulation; and
  • (d) trade secrets, confidential knowledge, know-how, technical information, data or other proprietary information relating to the client/service provider or any third party associated with this agreement and (including, without limitation, all products information, technical knowhow, software programs, computer processing systems and techniques employed or used by either party to this agreement and/or their affiliates.
All parties irrevocably agree to abide by the terms and conditions as set out in this agreement as well as you agree and acknowledge that all information provided, whether personal or otherwise, may be used and processed by the service provider and such use may include placing such information in the public domain. Further it is specifically agreed that the service provider will use its best endeavours and take all reasonable precautions to ensure that any information provided, is only used for the purposes of the agreement.
It is confirmed that by submitting information to the service provider, irrespective as to how such information is submitted, you consent to the collection, collation, processing, and storing of such information and the use and disclosure of such information in accordance with this policy.

SHOULD YOU NOT AGREE TO THE TERMS AND CONDITIONS AS SET OUT IN THIS AGREEMENT AND CONSENT DECLARATION YOU MUST NOTIFY THE SERVICE PROVIDER IMMEDIATELY FAILING WHICH IT WILL BE DEEMED THAT YOU ACCEPT AND AGREE TO THE TERMS AND CONDITIONS SET OUT ABOVE

We thank you for reading our Terms and Conditions. Should you have any queries, please feel free to contact our Account Manager in this regard.